Terms of Service

TERMS OF SERVICE AGREEMENT

My Dragonfly Gardens is legally known as My Dragonfly Native Gardens, Inc. hereunder referred to as My Dragonfly Gardens, “us”, and “Company”.  When you (hereafter referred to as “Client” or “The Client” or “you”) request or use our services, you are accepting this Terms of Service Agreement (hereinafter referred to as the “Agreement) and any subsequent revisions.

This Agreement may be updated without notice.  If the update impacts services quality or Clients’ experience, My Dragonfly Gardens will notify Clients of such updates to the Client’s email address on file within five (5) business days.  All other updates, including those notified by email, will be part of the above List of Five Recent Updates.

DESCRIPTION OF SERVICES.

My Dragonfly Gardens offers garden-related services and activities. The following are examples of these:

  1. Gardening
  2. Landscape design
  3. Habitat design
  4. Installation of hardscape
  5. Installation of plants
  6. Installation and/or repair of irrigation
  7. Others

SERVICE REQUESTS.

Only homeowners and leaseholders may request service from My Dragonfly Gardens. Roommates, friends, or family members that are not the legal owners of the property or leaseholder may not request services from us, unless is approved in writing by, at least, one of the property owners of record or leaseholder. Leaseholders are limited to the level of service they may request.  Anything beyond gardening will require a property owner’s written approval.

All services must be pre-approved by a homeowner or leaseholder.  When homeowners or leaseholders explicitly assign a third party to supervise, manage, and/or prescribe services, it is implied that such a third party has the power to approve completed work.  Said homeowner or leaseholder waives his/her rights to all future claims once the completion of the work is approved by the assigned third party.

All design and installation services will be performed per approved specifications (aka drawing or schematic).  Even then, changes to the plan may be necessary due to unexpected findings while executing the work or during the site inspection.  Changes will be discussed with the person authorized to approve final work, who must be available at the job site, virtual meeting, or by phone. In the event an authorized person is not available, My Dragonfly Gardens will follow best practices.  Additional charges may apply if changes are necessary.

Miscellaneous Optional Fees for maintenance

  • Hauling of any garden debris (plus paper bags):
  • Garden bags
  • Travel fee to fetching client-paid supplies/materials

PAYMENT.

Full payment shall be made to My Dragonfly Gardens upon completion of Services or invoice.  Some services require a deposit in the amount specified in the Service Contract or client-approved quote, when applicable.

All payments must be made payable to My Dragonfly Gardens in the form of a check, eCheck, or credit card (5% may be added to credit card payment less than $200).  Cash payments are not accepted.  Payment to employees or employees’ accounts is not allowed and may not be recognized by My Dragonfly Gardens as paid services.

If any invoice is not paid when due, interest will be added to the balance in the amount of 24 percent (24%) per year, or the maximum percentage allowed under applicable Florida laws, whichever is less.  Past due amounts will be calculated for one full month in advance at a monthly rate of 2% on the balance.

The client shall pay all costs of collection, including without limitation, reasonable attorney fees, and County Clerk filings. In addition to any other right or remedy provided by law, if the Client fails to pay for the Services when due, My Dragonfly Gardens has the option to treat such failure to pay as a material breach of this Agreement and may cancel future Services and/or seek legal remedies.

TERM.

This Agreement will renew itself every time the Client accepts services from My Dragonfly Gardens.  It is the client’s responsibility to visit https://mydragonflygardens.com/terms-of-service/ to review the latest updates identified on the top of the page.

INDEMNIFICATION.

The client agrees to indemnify My Dragonfly Gardens and holds harmless from all claims, losses, expenses, fees including attorney fees, costs, and judgments that may be asserted against My Dragonfly Gardens that result from the acts or omissions of My Dragonfly Gardens and/or My Dragonfly Gardens’ employees, agents, contractors or representatives.

WARRANTY.

Service

My Dragonfly Gardens shall provide its services and meet its obligations under this Agreement in a timely and workmanlike manner, using knowledge and recommendations for performing the services which meet generally acceptable standards in My Dragonfly Gardens’ community and region and will provide a standard of care equal to, or superior to, care used by service providers similar to My Dragonfly Gardens on similar projects.

Plants

The sale of plants is a service My Dragonfly Gardens provides to its clients.  Plants have a limited 60-day warranty for pests and other diseases that came with the plant. Drought, failure to irrigate plants as prescribed, and other local conditions such as poor drainage, soil acidity, pests, pets, and, but not limited to, diseases, are not covered by the warranty.  Extended warranty is available for clients receiving weekly Gardening Services (ask how it works and how you may qualify).

ASSUMPTION OF THE RISKS AND RELEASE. 

General

The Client recognizes that there are certain inherent risks associated with services described in Section 1 above, Description of Services, and the Client assumes full responsibility for personal injury to the Client and (if applicable) Client’s family members, guests, and pets, and further release and discharges My Dragonfly Native Gardens, Inc. DBA My Dragonfly Gardens and all its subsidiaries and affiliates for injury, loss, or damage arising out of the Client’s and Client’s family members, guests and pets’ activity during the time services are being provided whether caused by the fault of the Client, the Client’s family, guests, and/or pets.

COVID 19

  1. Client acknowledges the risks associated with the above described activities and services regarding COVID-19, acknowledge the contagious nature of COVID-19 and understand that CDC and public health authorities recommend the practice of social distancing and the use of facial masks, and the Client assume full responsibility for personal injury to the Client and (if applicable) Client’s family members, and further release and discharges My Dragonfly Gardens for injury, loss or damage arising out their presence on my property, whether caused by the fault of Client, his/her family, My Dragonfly Gardens or other third parties.
  1. The Client acknowledges that My Dragonfly Gardens has followed all local and state requirements regarding the coronavirus pandemic to reduce the spread of COVID-19. The Client acknowledges that My Dragonfly Gardens cannot guarantee that the Client will not become infected with COVID-19.
  1. The Client agrees to indemnify and defend My Dragonfly Gardens against all claims, causes of action, damages, judgments, costs, or expenses, including attorney fees and other litigation costs, which may in any way arise from my or my family’s use of or presence upon the facilities of My Dragonfly Gardens.
  1. APPLICABLE LAW. Any legal or equitable claim that may arise from participation in the above shall be resolved under Florida law.

FAMILIARITY OF PROPERTY COMPONENTS.

The Client either resides in or owns the property My Dragonfly Gardens is called upon to provide services. Therefore, it is the Client’s responsibility to be thoroughly familiar with the property’s components, also known as personal property and property infrastructure, that are either buried underground or behind vegetation or underwater.   The Client should advise My Dragonfly Gardens of the location of said personal property and property infrastructure.

It is My Dragonfly Gardens’ responsibility to contact utility companies servicing the client’s property to identify underground installation before commencing any service requiring digging below the surface.   This service does not identify the location of any personal property (i.e. irrigation pipes, etc.).

Therefore, if the Client fails to disclose the location of personal property or property infrastructure, the Client releases My Dragonfly Gardens of any liability if in the event of any of the aforementioned is damaged by My Dragonfly Gardens while providing the Service.  My Dragonfly Gardens may, in good faith, provide labor limited to one-man-hour to repair the damage.  The Client agrees to pay for parts and/or materials required to correct the damage and any expenses associated with getting the parts to the sub-site such as delivery charges, travel costs, and additional man-hours. 

RIGHT TO REFUSE SERVICES.

My Dragonfly Gardens reserves the right to refuse to provide services. An example of refusal of services includes but is not limited to the scope of work that may be on or beyond the client’s property line, that represents a potential danger to other people, or it may be illegal, among other reasonable scenarios including conflicting versions from qualified clients with an interest on the property.

DEFAULT.

The occurrence of any of the following shall constitute a material default under this Agreement and is grounds for cancellation of any services scheduled by the Client or by My Dragonfly Gardens on behalf of Client:

  1. Failure to make a required payment when due.
  2. Insolvency or bankruptcy of either party.
  3. The subjection of any of either party’s property to any levy, seizure, general assignment for the benefit of creditors, application, or sale for or by any creditor or government agency.
  4. Failure to make available or deliver the Services promptly provided for in this Agreement.
  5. Failure of securing an authorized person on site for services that require the presence of a decision-maker.

REMEDIES.

In addition to any of the rights, a party may have available according to law, if a party defaults by failing to substantially perform any provision, term, or condition of this Agreement (including without limitation the failure to make a monetary payment when due), the other party may terminate this Agreement by providing written notice to the defaulting party. This notice shall describe with sufficient detail the nature of the default. The party receiving such notice shall have 7 days from the effective date of such notice to cure the default(s). Unless waived in writing by a party providing notice, the failure to cure the default(s) within such period shall result in the automatic termination of this Agreement.

CANCELLATION OF GARDENING SERVICE & INSTALLATIONS. 

All cancellations must be done in writing via email.  Cancellations via SMS (text) are not accepted.

The Client must cancel future scheduled gardening appointments at least 48 hours before the appointment to avoid a $75 cancellation fee. 

If the Client chooses to cancel a small installation, those from the client-approved quote, there will be a minimum cancellation fee of $100 when canceled seven calendar days prior to installation.  Note that cancellations within seven (7) days preceding the installation date may include higher fees which are subject to any nonrefundable deposits My Dragonfly Gardens has paid to vendors on behalf of the client and/or restocking fees for goods and services included in the quote. 

The cancellation of signed contracts and proposals is governed by the terms within the contract or proposal.

FORCE MAJEURE.

If the performance of this Agreement or any obligation under this Agreement is prevented, restricted, or interfered with by causes beyond either party’s reasonable control (“Force Majeure”), and if the party unable to carry out its obligations gives the other party prompt written notice of such event, then the obligations of the party invoking this provision shall be suspended to the extent necessary by such event. The term Force Majeure shall include, without limitation, acts of God, pandemic, fire, explosion, vandalism, storm or other similar occurrence, orders or acts of military or civil authority, or by national emergencies, insurrections, riots, or wars, or strikes, lock-outs, work stoppages or other labor disputes, or supplier failures. The excused party shall use reasonable efforts under the circumstances to avoid or remove such causes of non-performance and shall proceed to perform with reasonable dispatch whenever such causes are removed or ceased. An act or omission shall be deemed within the reasonable control of a party if committed, omitted, or caused by such party, or its employees, officers, agents, or affiliates.

DISPUTE RESOLUTION.

The parties will attempt to resolve any dispute arising out of or relating to this Agreement through friendly negotiation amongst the parties. If the matter is not resolved by negotiation within 30 days, the parties will resolve the dispute using the Alternative Dispute Resolution (ADR) procedure.

Any controversies or disputes arising out of or relating to this Agreement will be resolved by binding arbitration under the rules of the American Arbitration Association. The arbitrator’s award will be final, and judgment may be entered upon it by any court having proper jurisdiction.

ENTIRE AGREEMENT.

This Agreement contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter of this Agreement. This agreement supersedes any prior written or oral agreements between the parties. A Service Contract Agreement will supersede this Agreement and will be specific to services other than gardening.

VALIDITY OF THIS AGREEMENT.

If any provision of this Agreement will be held to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable. If a court finds that any provision of this Terms of Service is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision will be deemed to be written, construed, and enforced as so limited.

AMENDMENT.

This Agreement may be modified or amended in writing by My Dragonfly Gardens. All future amendments will be published on this page.

GOVERNING LAW.

This Agreement shall be construed per the laws of the State of Florida.

NOTICE.

Any notice or communication required or permitted under this Agreement shall be sufficiently given if delivered in person or by email.

ASSIGNMENT.

Neither party may assign or transfer this Agreement without the prior written consent of the non-assigning party, which approval shall not be unreasonably withheld.

CONTACT INFORMATION

My Dragonfly Gardens welcomes your questions and comments regarding this Terms of Service.  If you believe that My Dragonfly Gardens has not adhered to this Statement, please contact My Dragonfly Gardens at:

My Dragonfly Native Gardens Inc.

This Terms of Services became effective as of July 15, 2020, with its last revision on September 23, 2021.

How to opt-in

You may opt-in online at Opt-in to terms of services or by requesting a PDF version of this terms of services.